At Mopify, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, mobile app, or services. We understand the importance of keeping your personal and financial information secure, especially when you're trusting us to access and clean your personal or commercial space.
This policy applies to all information collected through our platforms and in-person interactions. It outlines your rights regarding your data and our responsibilities in handling it. By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services or providing personal information.
We are fully compliant with applicable data protection regulations and constantly review our practices to ensure your data remains private and secure. Our team is trained in data handling practices, and we only retain your information for as long as it's necessary to fulfill the purpose it was collected for.
We collect personal information when you sign up, book a service, contact us, or browse our website. This may include your name, email address, phone number, home or office address, payment details, IP address, browser type, device information, and service preferences.
Additionally, we may collect information related to your location (with permission), cleaning history, feedback submitted through forms or reviews, customer support inquiries, and interactions with our marketing campaigns. This data helps us personalize your experience, improve service quality, and ensure accurate and timely delivery of our cleaning services.
We also use cookies and similar tracking technologies to gather anonymous data about user behavior, site usage, and preferences. While this data doesn't directly identify you, it may be combined with other information to improve our platform's performance, security, and user experience.
The information we collect is used to provide and manage our cleaning services efficiently, ensuring that your specific needs and preferences are met. It enables us to securely process bookings and payments, streamline operations, and deliver a personalized experience tailored to each customer. Additionally, we use your information to send timely updates, booking confirmations, and service reminders, helping you stay informed throughout the process. Your data also allows us to respond promptly to inquiries, address feedback, and continuously improve our overall customer experience.
With your explicit consent, we may also use your contact details to send you promotional offers, seasonal discounts, newsletters, or other service-related updates that may be of interest. You have the option to unsubscribe from these communications at any time via the provided links or by contacting our support team.
We may analyze usage patterns and feedback to better understand customer behavior and service demand. This helps us improve the efficiency of our operations, enhance user experience on our website and mobile platforms, and introduce new features or offerings based on actual customer needs.
We do not sell, trade, or rent your personal data to third parties for marketing purposes. However, in order to deliver our services effectively, we may share certain information with trusted third-party service providers who assist us in operating our business. This includes, but is not limited to, payment processing partners, email communication platforms, cloud hosting providers, and customer support tools. These partners are contractually obligated to handle your data securely and only for the purposes specified by Mopify.
In cases where it is legally required, we may disclose your information to government agencies, regulators, or law enforcement authorities. Such disclosures will be made in good faith and only when required by applicable laws, legal proceedings, or to protect our rights, safety, or property, or that of our users and employees.
We ensure that all third parties with whom we share data comply with strict confidentiality obligations and maintain robust data security practices. Your personal data is never used for unauthorized purposes, and we do not allow any third parties to access it for their own direct marketing.
We implement industry-standard security measures including SSL (Secure Socket Layer) encryption, secure server infrastructure, firewalls, and strict access control protocols to protect your information from unauthorized access, loss, misuse, or alteration. Our systems are regularly updated and monitored to guard against vulnerabilities, and we follow best practices in data encryption both in transit and at rest.
Access to your personal data is restricted to authorized personnel only. These individuals are bound by confidentiality obligations and receive regular training on data protection and cybersecurity best practices. We maintain detailed access logs and enforce role-based access control (RBAC) to ensure that no data is accessed without legitimate business need.
Our partnerships with third-party vendors, such as payment processors or hosting providers, are governed by strict data protection agreements. These vendors are thoroughly vetted and required to adhere to industry security standards to ensure your information is treated with the same level of protection as within our organization.
Mopify uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device that allow us to remember your preferences, recognize returning visitors, and provide a more personalized and efficient interaction with our platform.
The types of cookies we use include essential cookies (required for core site functionality), performance cookies (to measure and improve site performance), functionality cookies (to remember your settings and choices), and analytics cookies (to collect data on how visitors use our site). These cookies help us optimize content, streamline booking processes, and ensure smoother navigation across pages.
We may also use third-party cookies from trusted analytics providers like Google Analytics to gain deeper insights into user engagement and site performance. These providers may also set cookies to track your interactions across other websites. However, no personally identifiable information is collected without your knowledge or consent.
You have the right to access, update, or delete your personal data held by Mopify at any time. This includes the ability to review the information we have on file, request corrections to inaccurate or outdated data, and request the removal of your information from our systems if it is no longer necessary for the purposes it was collected.
In addition, you have the right to restrict or object to certain types of data processing, particularly where your information is used for marketing or profiling purposes. If you have previously given consent for us to contact you with promotional messages, you may withdraw that consent at any time by following the unsubscribe instructions in our emails or by contacting our support team directly.
You also have the right to request a copy of the personal data you have provided to us, in a structured, commonly used, and machine-readable format. This right to data portability allows you to reuse your data across different services if you choose to move to another provider.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page along with a revised “Last Updated” date so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
While we encourage you to review this policy regularly, we may also notify you of significant changes through email, in-app messages, or website banners, especially if the updates affect how your personal data is handled. Your continued use of our website, mobile app, or services after such changes indicates your acknowledgment and acceptance of the revised policy.
If you do not agree with the updated terms, you may choose to discontinue the use of our services or contact us for clarification. We are committed to maintaining transparency in how we manage your personal data and strive to make any changes as clear and accessible as possible.
If you have any questions or concerns about our Privacy Policy, please contact us at support@mopify.pro or call +91 98765 43210. We’re available Monday to Saturday, 9:00 AM to 7:00 PM.